91³ÉÈ˶ÌÊÓƵ

Communication, responsiveness and improvement form a framework to connect customer needs, service goals and performance. The 91³ÉÈ˶ÌÊÓƵ Compact with Texans webpage lists the customer service representative as an initial point of contact. Links are included for academics, research, special programs, student affairs, finance and administration.

About 91³ÉÈ˶ÌÊÓƵ

91³ÉÈ˶ÌÊÓƵ serves Texas as a land-grant, sea-grant and space-grant public institution of higher education. The university's mission is to provide the highest quality undergraduate and graduate programs and develop new understandings through research and creativity.

91³ÉÈ˶ÌÊÓƵ prepares students for leadership, responsibility and service in a diverse and global society that is experiencing rapid change in technology. Our discovery, development, communication and application of knowledge benefit our students and the community, state and nation.

Excellence is the standard for customer service. Our customers are students and others who gain from our institution's teaching, research and public service programs.

Contacts

The 91³ÉÈ˶ÌÊÓƵ website is a communication tool designed for easy user navigation to access current, relevant information.

University brochures, catalogs and publications offer available sources of useful information.

You may contact each of the following areas directly:

Campus telephone numbers

For campus directory assistance, call 979-845-3211.

Inquiries, comments and complaints can be communicated directly to the 91³ÉÈ˶ÌÊÓƵ Customer Service Representative:

Complaint Procedure

91³ÉÈ˶ÌÊÓƵ strives to provide services, answer inquiries and resolve concerns with integrity, courtesy, respect and promptness.

Formal written complaints may be directed to academic departments, administrative officers or the customer service representative. This process does not replace other established procedures, such as .

Inquiries and comments received by the customer service representative will be handled within 10 working days.

Customer Satisfaction

Commitment to improvement is a mark of excellence. Customer satisfaction provides a measure of performance. Customer input reflects satisfaction and offers direction to improve services.

91³ÉÈ˶ÌÊÓƵ seeks and obtains customer input, suggestions and advice through surveys, evaluations, focus groups, advisory boards and other information-gathering methods.

Our university also assesses input, suggestions and advice to identify successes, gain insights and shape ideas to enhance services and customer satisfaction.

Customers are served through initiatives that improve program quality and build a safe, accessible, welcoming campus that is conducive to scholarly work and study.